Configuring Your Email Software

Note: This article has been prepared for use by clients who have purchased webhosting from Jenfil Domains.

If you have purchased Bronze, Silver, Gold or Platinum Linux web hosting, you will be hosted within our shared CPanel hosting infrastructure. Details for your E-mail software for mail accounts in this system are as follows:

Incoming POP mail server:mail.YOURDOMAIN

Note: replace YOURDOMAIN with your actual domain name.

Username: your FULL e-mail address e.g. john.smith@domain.com.au

Password: the password as created by you

You have been provided access to send mail using your own SMTP hostname. Note that not all ISPs (Internet Service Providers) allow for sending of mail using external SMTP servers, and force their clients to use their own, so if you find that you cannot send and get errors relating to "Relay not permitted" - this means your ISP has this restriction.

Because of the increasing number of ISPs blocking mail from going out on port 25, we have added a new port (465) to the SMTP mail server for you to be able to send using your own SMTP hostname. Note the details below, paying close attention to the port number.

Outgoing SMTP mail server:mail.YOURDOMAIN

Note: replace YOURDOMAIN with your actual domain name.

Access the Advanced settings area, tick the option "SMTP requires SSL" and change the current default displaying Port: 25, to:

Port:465

Authentication required:Yes

Authentication details are the same as your Incoming server login details, and usually you can just tick a box "Use the same settings as incoming".

Note: Outlook and Mac Mail users often get an error when selecting SSL for SMTP, saying that the certificate could not be verified. If you click to Continue/OK, the message will actually be sent, and this error will not re-appear.

If you continue to have problems accessing your email, please contact us.